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- Chase Certified in VA Loans
- Rating 5.0February 25, 2023Michelle was knowledgeable and extremely helpful. She and her staff answered all of my questions and made my home purchase a pleasurable experience
- Rating 1.0December 1, 2022If I could have rated zero I would have. Horrible. She doesn’t return calls and when u call her she says she forgot.Response from Michelle KiblerDecember 2, 2022Thank you, Emily, for offering your feedback. At Chase it is important for us to offer our customers the best experience possible. We are very sorry you had a poor customer experience with us. Please feel free to call us at 1-800-848-9136 if you would like to speak to someone on our Customer Service team regarding your experience.
- Rating 5.0August 18, 2022I would get a little confused about who I was responding to. Seems to have lots of people on your team, which is probably good, but makes it difficult for someone responding to everyone.
- Rating 5.0August 4, 2022Michelle and her support staff were very helpful. We would use Chase home mortgage again should the need arise.
- Rating 5.0July 21, 2022Michelle and her team were amazing throw out the whole process. Always available to help. Never had to wait long for a returned phone call when I had a question. Emails always answered quickly. Definitely one of the easiest processes I've done.
- Rating 1.0August 30, 2021I would imagine Michelle knows her job, sadly was unable to assess because she could not be bothered to show up. Arrived early after 45 minute drive to get here, waited until someone finally called her just to find out she was running late, maybe it was a bad morning and she forgot? Waited an additional 30 minutes, still no show. Sadly, people are less important these days.Response from Michelle KiblerOctober 4, 2021Thank you, Carol, for your feedback. It is important for us at Chase to be flexible, and we are sorry we were unable to accommodate to your needs. If you would like to speak further about your situation, please call our customer service team at 1-800-848-9136.
- Rating 5.0May 7, 2020Considering that my experience was during the COVID season, I think it was great.
What Chase offers
Frequently Asked Questions
Buying a home is a huge step, especially when you’re moving from renting to owning.
Once you understand what you want out of a home, determining your housing budget is essential. After determining a loose housing budget, you'll need to decide how much you'll be comfortable paying each month. Your real estate agent will help you find the right home based on all of these factors. Looking for more information? Read our guide on “How to Find the Perfect Home!”
• Your Social Security number
• Pay stubs for the last two months
• W-2 forms for the past two years
• Bank statements for the past two or three months
• One to two years of federal tax returns
• A signed contract of sale (if you've already chosen your new home)
• Information on current debt, including car loans, student loans and credit cards
The annual percentage rate (APR), is the cost of credit over the term of the loan expressed as an annual rate. The APR shown here is based on the interest rate, any points, and mortgage insurance for FHA loans. It does not take into account the processing fee or any other loan specific finance charges you may be required topay. Rates are estimated by state and actual rates may vary.
Purchase Rates: Rates displayed in the table include approximately 1 point and are based on the following assumptions: conforming 30 year fixed, 15 year fixed, 7/6 ARM and 5/6 ARM based on a loan amount of $300,000 to $349,999 with a down payment of 20%. 30 year fixed FHA based on a loan amount of $200,000 to $249,999 with a down payment of 3.5%. 30 year fixed Jumbo based on a loan amount of $1,000,000 to $1,049,999 with a down payment of 30%. All loans assume a single family residence, purchase loan, mortgage rate lock period of 30 days and customer profile with excellent credit.See estimated monthly payments
Refinance Rates: Rates displayed in the table include approximately 1 point and are based on the following assumptions: conforming 30 year fixed, 15 year fixed, 7/6 ARM and 5/6 ARM based on a loan amount of $300,000 to $349,999 with a loan-to-value of 75%. 30 year Jumbo based on a loan amount of $1,000,000 to $1,049,999 with a loan-to-value of 70%. All loans assume a single family residence, refinance loan, mortgage rate lock period of 45 days in all states except NY which has a rate lock period of 60 days and customer profile with excellent credit. See estimated monthly payments
About Chase Home Lending
The NMLS ID is a unique identification number that is issued by the Nationwide Mortgage Licensing System and Registry (NMLS) to each Mortgage Loan Originator (MLO) The annual percentage rate (APR), is the cost of credit over the term of the loan expressed as an annual rate. The APR shown here is based on the interest rate, any points, and mortgage insurance for FHA loans. It does not take into account the processing fee or any other loan specific finance charges you may be required to pay. Rates are estimated by state and actual rates may vary. Rate, points and APR may be adjusted based on several factors including, but not limited to, state of property location, loan amount, documentation type, loan type, occupancy type, property type, loan to value and your credit score. Your final rate and points may be higher or lower than those quoted based on information relating to these factors, which may be determined after you apply. FHA loans require an up-front mortgage insurance premium (UFMIP) which may be financed, or paid at closing and monthly premiums will apply. For the Adjustable-Rate Mortgage (ARM) product, interest is fixed for a set period of time, and adjusts periodically thereafter. At the end of the fixed-rate period, the interest and payments may increase. The APR may increase after the loan consummation Tools and calculators are provided as a courtesy to help you estimate your mortgage needs. Results shown are estimates only. Speak with a Chase Home Lending Advisor for more specific information. Message and data rates may apply from your service provider. All home lending products are subject to credit and property approval. Rates, program terms and conditions are subject to change without notice. Not all products are available in all states or for all amounts. Other restrictions and limitations apply. Home lending products offered by JPMorgan Chase Bank, N.A. The statements, views and opinions expressed about a product or service received are those of the customer. All results, outcomes, and experiences may not be the same for all customers. JPMorgan Chase Bank N.A. or any of its affiliates are not liable for decisions made or actions taken in reliance on any of the information or opinions expressed.